I am hesitant to leave this review because I don't have a good sense of how it really went. I can only speak of what my experience was. I was a first time Rover app client and I didn't know how the app worked. I did look for sitters in my area but didn't get see that Laurie had 3 other dogs. I wrote in my dogs profile that he didn't do well with other dogs and/or small children. After booking, I learn she has 3 dogs (not Laurie's fault - I didn't see it on her profile). Extremely concerned, I tried to connect with Laurie to have an intro of the dogs, before she took in mine. Although I was asking two days in advance, she couldn't make that work in her schedule. So, obviously, I felt nervous going in to this and remained that way even after leaving my dog. The drop off didn't go well (& she only brought out 1 dog) and I was worried and uncomfortable, within a couple of hours I was checking my phone for updates. The updates wouldn't come from the text but the app. I wasn't aware of that. Later, she finally got word to me that he was fine and she was keeping him separated from the other dogs. Updates didn't come that freqeuntly and we had another snafu one day, of her pictures and post not getting uploaded to the sight while she was out. I received nothing that day. So, overall, I didn't feel the communication was as consistent as it should be. Assessing the situation from my perspective, I feel the timing wasn't all that great for Laurie to take in my dog, it sounded like she had a lot of things going on, with guests over, work and outings, etc. I feel my dog may have spent much more of time in the crate that I would have liked him to. I know for several days she had to keep him separate from the others. I appreciate her trying to keep his anxiety down. She did tell me that as the time went on, he made stride with the other dogs and the last day he even was able to interact with them a bit. That was great news. Did she care for my dog, absolutely. Is she knowledgeable about dogs, I'd say absolutely. Nice person, yes and has a great sense of humor. Did my dog enjoy his stay, I don't really think so, but that could be my dog?

Laurie did an excellent job with our nervous young dog. She went out of her way to make appropriate accommodations for him so he stayed calm, safe and comfortable. We got daily pictures and updates, which really set us at ease so we could fully enjoy our vacation. I will absolutely book with her again.