It is obvious that Kimberly and her family are passionate about taking care of and rescuing animals. They love on their animals and I'm certain that Bella got as much love and care from Kimberly as I would have given her myself. Drop off of Bella was easy and Kimberly was very accomodating with a last minute time change when I departed for my trip a few hours later than planned. My 4 star review is due to poor communication. I am a pet owner who desires/expects frequent communication, photos and videos from a paid pet sitter (at least one time per day). I especially expect to get an update from a pet sitter within a few hours of drop-off to let me know how Bella is settling in, etc. Communication from Kimberly was not reliable and except for a couple of messages only came when I contacted her asking for an update. 24 hours after drop-off, I had heard nothing from Kimberly so I messaged her to enquire how Bella was getting along. Kimberly was always quick to reply but even after telling her that I expect at a minimum daily updates, it was still a struggle to get updates, photos, etc. She did eventually send a couple of updates without being asked. Pick-up was not as easy as drop-off. The day prior to my arrival home I informed Kimberly of my approximate arrival time and asked if that was convenient. She replied that she would be there all day. When I was approximately one hour away, I messaged Kimberly and told her I was on track for the time I had told her the day prior. She replied that she wouldn't be home until about 30 minutes after my arrival. When I mentioned the previous day's response about being home all day, she replied that her mother would take care of whatever Kimberly was supposed to be doing and she would stay home and wait for my arrival. This wasn't a huge deal but it was a little frustrating to not have better communication. And after a long drive, it would have been even more frustrating to have to wait around for her return home - especially when I had taken the time to communicate with her the day prior about my arrival time. I am aware that Kimberly had some family issues in the first couple of days of caring for Bella but I offered to have someone pick Bella up and make other arrangements for her care. Kimberly told me that wasn't necessary that she could continue to care for Bella. I am not unfeeling toward Kimberly's family situation but at the same time, she needed to understand she was not a volunteer pet sitter, she is being paid for a job and that she had MY family in her care and I needed to receive regular updates. Despite Bella receiving good care, I probably would not rebook with Kimberly just because of the poor communication.