We had to change our plans so much due to my mom's health and Kim was flexible and understanding the whole time. She has done an outstanding job and I felt so good about being away from my babies. She has given all of our critters exactly what they've needed: our six month old lab puppy has extreme energy needs, our 16-year-old geriatric needs lots of calm loving, my moms dog was there. Kim did not batt an eye at the change of plans and did a great job we will be using her very soon