Overall, Kiara was kind to our pets and took care of them. She took our boxer on a couple of short walks and he and our 2 cats responded well to her. She stayed overnight in our house for the 1st of the 2 nights they were under her care, which we appreciated. When her care fell short was on the 2nd night. She had an event to attend the 2nd evening which she disclosed with us during the meet and greet, however, she agreed to return to stay the 2nd night in our house once again. She left our pets after feeding them at their normal evening feeding time (just before 6 PM) and then did not return to the house for nearly 15 hours! She was well aware of the bedtime feeding schedule around 10 PM, but did not communicate to us that she would not be returning that night for so much as a drop-in visit. We found out the next morning that she hadn't been there at all until the that morning, not because she communicated to us, but because we checked both our doorbell camera and the historical logs of our smart door lock. We understand that extenuating circumstances come up, but she failed to communicate with us. Had she communicated that night that something had come up and she couldn't make it back, this would have been a better rating.

I've had to leave town before and I have always felt good about leaving my dog as well as my parrot in the care of Kiara. She has always followed instructions as well as kept the same daily routine I maintain with my pets. She's very affectionate towards my pets as well as my pets are very affectionate towards her. I trust her 100% and because of that I am positive she will do absolutely great working for you guys! Thank you Kiara!