This is the first review I’ve given on rover and I’m disappointed to give such a low score. I arranged a trial night with Kayleigh, drop off was 3pm, picking up at 10am the next morning. Firstly drop off time was moved back to 3:30pm on the day, and Kayleigh said she wouldn’t be home but her partner Sam would be available. I was nervous dropping off Otis, he’s only just turned one and this was the first time that I had left him an overnight. Kayleigh reassured me, and said I could expect regular updates throughout his stay. I did in fact only get one update all evening, I replied and my text remained on unread. I text again at 11pm and again my text remained on unread. No update on the morning either. We arrived at 10am to pick Otis up and was met by Sam, he asked us if we had heard from Kayleigh. She had gone out that evening for her birthday and hadn’t come home. Updates were sent from Sam to Kayleigh and not forwarded on, also Kayleigh was not upfront in telling me she would be out. The only text I received from her that evening gave the impression that she was home. I was clear with Kayleigh that I wasn’t precious about the date and only wanted to trial Otis overnight so I could see if longer stays would be possible. Despite having texts and a missed call off me (and being met with the fact that she was missing) Kayleigh didn’t get in touch, I worried most of the day if she had returned home ok. Late in the evening I decided to cancel the few nights I had booked with her in April. It was only then Kayleigh replied to me. She didn’t apologise, or acknowledge the seriousness of the situation. I had outlined in my cancellation that I wasn’t comfortable with what had happened and that I had left my dog with someone who I couldn’t contact or that I myself couldn’t be contacted in an emergency.

Nikki had a fab time and settled in well with Sam and Keighley including Daphne the daschund and their cat 😊