I very much appreciate her meeting with me before beginning pet sitting. It made me feel more comfortable letting a Rover sitter have access to my home. She was true to her word and kind enough to engage with and try to entertain my cats. Unfortunately she did have to deal with my unfriendly cat who scratched her, but she dealt with it professionally and with grace. Even when presented with the option of discontinuing services if she was uncomfortable, she upheld her obligation to check on my cats to the very end. Thank you so much Kaylee!