Get down on the pet’s level and interact with them. Reassure your client that you’ll attend to and care for their cat or dog in the best possible manner. Recognize the needs of the pets and respond accordingly. Be patient and calm with pets that are withdrawn or scared. Pets are sensitive to change and may be missing their people; maintain their schedule as much as possible. When the pet is feeling comfortable, send pictures to the client, letting them know you’re giving them extra attention. When the client gets that text with the smiling face of their pet, they’re going to know they made the right decision in hiring you.