Jessica was nothing short of phenomenal. While my wife and I were only out of town for about 24 hours, Jessica managed to handle a very difficult situation perfectly. Franklin (the pug) seemed to have an anxiety attack when Jessica arrived in the morning, panting excessively. She immediately contacted us and was concerned for his well being - sending a video of his panting. After asking us, she proceeded to take Franklin to the emergency vet near our house for intake, where she stayed with him until he was settled in. Jessica asked that we keep her posted on his status and followed up the next day to make sure all was well. Jessica definitely went above and beyond our expectations and will be glad to work with her again!