Unfortunately we did not have the best experience. She did not secure her door, and my dog escaped. I received a message with the implication that it was my dogs fault. The next day I received a message that she would prefer I pick me dog up early, as she had a last minute birthday party to attend. This was a huge inconvenience to my family as we were not in the state, and she was paid upfront. We did cut our vacation short to come home earlier to pick our dog up.