I hate to be this person but I feel I should warn others. Holly was very exceptional during the first 2 days of watching my dog. She sent pictures keeping me updated and I thought that was so awesome of her. This was my first time using a dog sitter and she helped ease my fear until the second day when I received a call that my dog was attacked by another dog. She contacted me immediately and sent pictures of his injuries. I could not tell how bad his injuries were so I asked her to take him to the vet. She then called me and her and her boyfriend tried to reassure me that his injuries were just scratches and were not bleeding. I then asked if she could just clean “the scratches” and keep and eye on him until I got back in town. I should have went with my first mind and pushed for him to go to the vet. When I got back in town I picked him up and tried to look at his wounds but Holly’s boyfriend had placed a thick pasty substance over his neck and I could not see how bad his injuries were. When I got him home he was not himself at all. He was basically in shock. He would not play, he barely ate. He just slept the whole time. I later tried to wash away the pasty substance on his wounds to see his injuries for myself and omg my poor baby looked as if he had been mauled. From what I could see he had a hole in his neck that definitely needed sutures and was not a “scratch” that Holly and her boyfriend described. I took him to an ER vet who assessed and told me that my dog would definitely need surgery. I left my dog there for the procedure and received a call that not only did my dog need sutures for a large wound, his neck was also infected and he needed to drain his wounds. I contacted Holly to let her know how bad my dogs injuries were and she stated “I didn’t know it was that bad.” She then assured me that she would file a claim with Rover to refund me for vet bills. I contacted rover a few days later to find out she did not open a claim with them. My dogs claim was almost immediately dismissed because the window had passed but Rover was so helpful and still worked with me. In their policy it states that they will refund up to $25,000 but the owner is responsible for the first $250. I contacted Holly and asked her if she could reimburse me the $250 as she was the one responsible for my dogs injuries in the first place. She has ignored my requests at this point. The only thing she did refund me for was my dog’s stay. I’m still out of the $250 that Rover will not cover for my dog’s vet bill. My dog still has sutures but is doing much better. I usually give people the benefit of the doubt but I believe this was very unprofessional in how she handled my dog’s injuries.

Loved boarding my dog with Holly! She was so sweet and helpful! Keep us updated on Journey throughout our trip!! 100% recommend for anyone needing to board their sweet baby!