Hannah took good care of our dog and overall we think he was in good hands. Unfortunately Hannah screwed up some of our stuff, including the leash, a towel, and the Pet Passport (we moved from abroad to the US and this is an important document for us). Obviously Hannah didn’t really seem to care about the loss and I had to repeatedly ask her for our things. She even told us that it would be easier to get copies from abroad instead to expecting her to find our things. We only got the leash back, so we had to organize a copy of the Pet Passport from the vet abroad. Which is not as good as the original as it does not have the original stickers of all the vaccinations. Although our dog felt well at her place, it was an unpleasant experience afterwards, combined with extra effort and cost for us.