Giovanni was very flexible with my schedule and easy work with. This was Penny's first boarding experience and he made her feel right at home. We got to know Giovanni and Penny played with Aiden for a while the day before the boarding. By the time I went to drop her off, she was excited to see Giovanni and went right into the house. (Didn't even look back ?) All joking aside, that actually made me very happy! Then when I picked her up, she kind of whimpered. I knew then, without a doubt, that he had been sweet to her. He even allowed her to sleep with him and Aiden on their bed because she was feeling left out. He communicated with me regularly and made my first Rover experience a very pleasant one. Thank you Giovanni!