4.4

I booked two 30-minute walks for my dogs (2 dogs) during the 12:30–1:00 PM timeframe because that is when they are accustomed to their regular walker arriving. Unfortunately, the timing and duration of the walks did not match what was booked and paid for. On Tuesday, Erin arrived at 12:58 PM and the walk was marked complete at 1:28 PM on Rover. However, my kennel camera showed the dogs were returned and back in their kennels by 1:22 PM, meaning approximately 6 minutes of the paid walk time were spent kenneled. On Thursday, Erin arrived at 12:44 PM and ended the walk at 1:05 PM, making the total time significantly shorter than the 30 minutes booked. The walking route taken is one I personally walk daily, and it typically takes only about 15–20 minutes. Overall, I feel I did not receive the full service I paid for due to both late arrivals and shortened walks. I am glad my dogs at least had the opportunity to go outside and potty, but I was disappointed with the experience.

Appreciate the flexibility and caring for our dog while we were away!

Could not have asked for a better first time experience with Erin. Super communicative. Was willing to adjust to changing pet care instructions and visitation schedules. And reasonable value for what we needed (bearded dragon care). All in all, I would highly recommend Erin and we’ll definitely be using her services again!

Erin took great care of my cat! He tends to be fairly timid but he loved her and she was very easy to work with.