I had specific requirements for a dog sitter: accepts only one client at a time and has no dogs of their own. This is because my dog, Zoey (1 year old German Shepherd), is hit or miss when it comes to other dogs. According to Dylan's profile, he met this criteria, so I booked Zoey for a one night stay. This was to see how she would do in his home for an extended stay for an upcoming near-week-long trip of mine. She did well and seemed happy when I picked her up, so I booked him for my upcoming trip. I dropped Zoey off for her five night stay between 8:00 and 8:30 am. We took Zoey to his backyard while we brought her crate and things into his house. At neither location was there another dog, but just after 10:00 am, I receive a message from him saying Zoey was not getting along with his mother-in-law's dog and that his mother-in-law requested that he find another situation for Zoey. At this point, I am over an hour into my drive to Colorado and now have to find someone else to take her even though there should not have been another dog in his home. Dylan said he could provide transportation to whoever would be taking her and Rover said they could find another sitter in their network, but whoever that sitter would be would be a complete stranger to me and I did not feel comfortable with that. The only people that could take Zoey at the time were my parents' and they had to leave work early to do so. Dylan was able to take Zoey to their house, which I appreciate, but he had her leash hooked onto her collar, not the lead that was provided, and her collar slipped off so she was unrestrained and could have ran off. She also was missing a toy that she had when I dropped her off. My parents were leaving town the next day, so I had to find someone else to take Zoey for the remainder of my trip and coordinate between them and my parents. Dylan's profile at the time of both bookings, and at the time this review is being written, says he only accepts one client at a time and he has no dogs at his home. This whole situation was entirely avoidable had I been made aware that another dog would be there or if his profile information was correct. This was not only an inconvenience for me, but also for my parents, and for the sitter that watched Zoey for the rest of my trip. I realize I should have confirmed with him that no other dog would be there, but you should also be able to trust that a sitter's profile is accurate.

Very good impression of Dylan. He's personable, intelligent, and loves dogs. Boris and Natasha had a great stay with Dylan and they're looking forward to another visit.