This was our very first time using Rover and Quinn’s first experience being watched by another family. My husband and I brought Quinn for a Meet & Greet three days prior to the boarding and we thought it went well. Dhruv seemed to understand our nervousness about boarding our puppy for the first time, and he said that he could relate to some of Quinn’s anxious puppy behavior. It surprised us when Dhruv did not give us a heads up that he would not be present for the drop off or the pick up because he was the only one present at the Meet & Greet. Dhruv’s minimal communication during Quinn’s stay surprised us even more because it wasn’t consistent with the other reviews on Rover. While Dhruv was good at answering my requests for updates at the end of each day, the updates were extremely brief and were often one-word answers; one day we simply received a picture of Quinn outside…no associated text, just the proof-of-life picture. Quinn has been extremely out-of-sorts since we picked him up (barking constantly, defecating inside), and we don’t know what to attribute it to because we received so little information about his stay other than that he played well, ate, and slept on schedule. I would give this stay 1-star, but Dhruv’s grandmother was absolutely lovely and very friendly during the drop off and pick up, and Quinn took to her right away.

Dhruv is very passionate and caring with pets. My husky had a great time boarding for 5 days. I highly recommend him and would love to board him again.