Dawn was fantastic with our dog Cleo over Thanksgiving! She was very communicative with her updates and sent lots of pictures and videos. Cleo had a blast playing with the other dogs staying there. Cleo can be a tricky eater in new environments and Dawn went above and beyond, sharing some of Boomer's fish oil and toppers and got her to eat! She cares about dogs health and happiness, and we will 100% use her again in the future!

Dawn had great reviews so we decided this would be a great place to start our dogs out with a Rover; however, it was almost immediately clear that this would not be great. For starters, she responded to our request extremely late and said ‘sorry I thought I had replied’ after her stated response period on her page, which is fine, but in combination with the following missteps, it’s not really fine. Next we set up the meet and greet which she sent out the invite for stating 8:00 am even though the agreed upon time was 9, so we showed up at 8 and she told us to leave. Fine, but still another miscommunication. When the meet and greet began it was fine and the dogs got along great, but her house was extremely messy. At this point it was only a few days before the drop off date, since she responded late to our request, so we ignored these red flags. She sends you out a google form and asks about your dogs, we told her everything fully about our dogs stating that one of our dogs whines a lot and should not be left alone unless crated, and the other has anxiety with storms, she reviewed the forms and took our dogs at the drop off time. Almost immediately she began complaining about our dogs whining, him going in the crate and still whining, her unable to go to the bathroom even without him whining, our dogs waking her up at 3:30 and 5:30 to go outside, which neither of them do at home, and then more complaints constant whining all throughout the morning. In total we received 8 texts complaining about our dog. Our dogs had been there for less than 24 hours at this point, we offered getting CBD for the one dog and she said it would have to be delivered to her house, and we didn’t know how to do that. She also asked us why we didn’t send him with it initially, we didn’t send it because it has never been this much of a problem in the past. It should be noted that our dogs have been in the care of other less experienced dog watchers than Dawn, who have never complained once about his whining. Then she started telling us that she wanted to charge an hourly rate and that she was worried our dog would damage items in her house. Worried by the initial state of her house, we were scared that she would pick any random item already ruined in her house and charge us for damages. So we set out in a scurry trying to find someone who could get our dog away from Dawn who had made our vacation a world of stress by now. We communicated with her that we were going to have someone come take our dog away from her since it clearly was not working out. She then complained to us about how she can’t get anything done now because she is waiting on someone to come get our dog, when she told us earlier in the day she couldn’t even leave down the road less than 10 minutes from her house to go get the CBD for the dog, so clearly she had no plans to leave. Overall, it was a big mess. She had a horrible attitude and basically ruined our vacation, clearly was unable to handle a dog who whines, which with how many dogs she’s watched I find it had to believe that she’s never encountered a dog who whines. She found a way to complain about everything there was to do with our animals. Don’t send your dog here unless they’re perfectly behaved and have no kind of anxiety because clearly this is a stressful environment for animals. The only reasons she gets two stars is because she sent lots of pictures, and she was mildly okay with our one dog who ended up staying with her for the whole weekend, then she complained about him too when he got picked up. Maybe she’s going through a weird time, but this experience was overall awful, would not recommend her to a friend