Excellent job taking care of my kitties and keep me updated and sent pictures. :)

I was deeply disturbed by Cheyenne’s incompetence. My dogs are crated for sleeping at night so I needed to count on someone to come in the morning to get them out, feed them, have them relieve themselves, walk them then let them stretch and play for a few hours before her next drop in at noon. Cheyenne failed to wake up . Her excuse was her cell died and her back up alarm clock was knocked down by her cat. She didn’t show up to get my dogs out till noon! She had another job so my dogs suffered from not eating, r being able to relieve themselves and staying in a crate for hours longer till she arrived at noon. She then put them back to in their crates because that was “ what was instructed “. My dogs were not played with, they couldn’t eat in the morning. They barely ate before going back in. Blaming your cat for not waking up is not my problem. This was not a good experience at all. There was no compassion for my dogs, only excuses why her incompetence wasn’t her fault. I am very disappointed and upset how my scheduled visit went horribly wrong. I was away on an international trip and had no back up.I had no way of communicating because I was flying in. When I landed and read my messages, I just cried. I couldn’t drive fast enough to get my dogs and hug them. I apologized to them for leaving them with someone who couldn’t care for them properly. Never again. I know mistakes happen. If you can’t wake up on time, ( she said this wasn’t the first time this happened) , then don’t take any morning visits. 9 am wasn’t an unreasonable call time. I am a Rover sitter but this is the first time I needed someone to take care of mine. I never thought something like this would happen to me or my dogs.