Charice is very flexible and reliable.. when my shifts changed and I require her to watch my pets she always tries her best to meet my needs. Charice is very calm when dealing with my pets, recently my dog was ill and she had been dealing with him very well. She is also sensitive when dealing with all of my pets - they never seem overtired from being played with/walked and they never seem as though they require more attention after Charice has been looking after them. Charice owns various pets herself (and has previously owned a range of different animals), this gives me extra confidence in Charice as I feel as though she is more knowledgable on how to treat my pets. I’m really happy that Charice has managed to form bonds with each of my pets individually, I can see from this (and from speaking to Charice) that she is a pet lover which is good because it shows that she has a genuine interest in caring for my pets. She also seems to find caring for animals fun, it appears to be something she really enjoys.