Bonnie was great to work with especially for my first-time boarding our cat, Max. We had setup a meet and greet prior to boarding so I could meet her and see where Max would be staying, this really helped to put me at ease. Bonnie made sure she understood my instructions for caring for Max. She wanted to help easy Max’s stress to his new environment. This was extremely important as cats have a lot of stress from being boarded. She went above and beyond by going out and getting him special treats to make him feel comfortable. Bonnie's soft voice, laidback personality and love for cats was just what my sweet Max needed. She had been a longtime cat owner herself until the passing of her fur babies. She was excited to have a cat once again in her home. Bonnie was great at keeping me updated by sending me messages, pictures and adorable videos of my sweet kitty. That really helped easy my concerns and guilt of leaving my little fur baby. She truly treated Max like her own pet. She had all kinds of toys, a special water bowl that kept the water fresh and the best litterbox and litter I’ve ever seen. I am ordering it myself. I was almost afraid Max wouldn’t want to come home because he was getting so much attention and was being spoiled. The number one most important thing for me was that Max not be kept in a cage. He’s only 9 months and has a lot of energy. We were gone for almost two weeks and I felt he needed to be in a home environment. Bonnie allowed Max pretty much free range of her house. I also appreciated that Bonnie only takes one family's cat(s) at a time. Max has never been around other cats and I was afraid that would not be a good situation if they did not get along. I highly recommend Bonnie and I'll will most definitely use her next time I need to board my fur baby!