Bella took care of my cats over Christmas. Communication was lacking. I only received one written update over four days that felt generic, after asking multiple times how they were doing. I noticed upon coming home that one litter box had not been scooped, and the other did not have fresh litter added to it. There were other details that were missed that were gone over in the meet and greet and added to a note sheet for her, such as not swapping the food plates and cleaning them. She did feed them, so they were good in that regard.