Overall Norman was taken care of, but my sister picked him up for me. Upon arrival my dog was attached to the porch by his leash, with no one in sight. My sister walked up and loaded him up in our vehicle and a guy walked out of the home on his phone and brought out the cage and bowels I brought with Norman. He didn't even varify that my sister was the owner or if she even knew his name. I'm just glad it was my sister not some stranger. I tried to reach out and see if I could resolve things and obtain the blanket my aunt made me and few toys my sister didn't know were left upon pick up. I still have not got an answer. I'm highly upset and have a bad taste in my mouth about this. I hate leaving a bad review because I try and see the best in every situation and person, but it's highly unprofessional and upsetting.