I recently hired Annie to house sit for my two Shih Tzu's while I was away on a business trip. Here is an overview of my experience: Initial Interaction: Annie was very sweet and kind during our initial communication on the Rover app. We arranged a meet and greet at my home where she interacted well with my dogs. We discussed the details of the house sitting arrangement, and she seemed attentive to my requirements. I informed her about the presence of cameras in the home's common areas and assured her there were none in the bedrooms and bathrooms. Annie was satisfied with this and accepted the house-sitting job. Booking and Stay: Based on our positive interaction, I booked Annie to house sit my dogs from Monday, April 22, 2024, at 7:00 am, to Thursday, April 25, 2024, at 12:00 pm. In the weeks leading up to the house sitting, I provided her with pictures of the bedroom and inquired about her food preferences, to which she opted to bring her own food. Despite a flight change, Annie graciously agreed to arrive 45 minutes earlier and accommodated the adjustment, departing early on the last day due to work commitments. Coordination was made for her access to the front door, which is locked/unlocked through "August." Throughout the stay, Annie kept in touch, sending pictures and videos of the dogs, which I appreciated. Concerns: Upon my return home, I was welcomed by cheerful dogs, yet I quickly noticed several concerning issues. The most notable included: - The back slider door was left unlocked. - The dogs did not have fresh water, the water bowl was almost empty, and the water was dirty. - A spray bottle of Clorox was left near the puppy pads, posing a significant risk as Clorox is toxic to animals and unsuitable for cleaning their areas Addressing Concerns with Annie: I contacted Annie regarding these concerns and shared pictures illustrating the issues mentioned, along with others not specified here. She apologized for leaving the Clorox bottle and expressed uncertainty about the appropriate cleaning products to use for the dogs. Upon her arrival, I guided her to the location of the cleaning supplies under the kitchen sink, emphasizing that the pet-friendly cleaning bottle contained no harmful chemicals. Annie reassured me that she had been changing the dogs' water multiple times a day, attributing the quick dirtiness to the dogs' behavior. Regarding the unlocked slider door, she clarified that she had only been instructed to manage the front door using the August app. Despite initially not feeling the need to monitor the cameras during Annie's stay, my concerns about the Clorox bottle accessible to the dogs prompted me to review the camera footage, revealing the following observations: - During the four-day stay, Annie only changed the dogs' water on Tuesday and Wednesday. The last water replacement was on Wednesday around 10:30 am. - The Clorox spray bottle was left near the doggies' puppy pads on Wednesday at around 11:30 am. - The camera footage captured Annie using the cleaning bottle located under the sink during the initial days of her stay. Final Thoughts: Before identifying these issues, I compensated her for her services and provided a tip via Venmo. While I appreciate Annie's assistance and attentiveness to my dogs during my business trip, upon further consideration, I have decided not to rebook her services in the future due to the concerns that surfaced during her stay. Nonetheless, I sincerely wish her ongoing success in her pet sitting business and I wish her the best in her future endeavors.

Annie is great! We have a very timid rescue dog and Annie was super gentle and caring with her. She sent us photo updates throughout the night. Would highly recommend!