Anna agreed to 4 - last minute drop in visits this weekend. I was thankful to find somebody with just a 30 hr advance notice! She confirmed the timeframes worked for her. 1st visit went as planned. I hadn’t received the Rover check-in notifications for the 2nd visit so a couple hours later I sent her a message asking if she made it. She replied 2 hours after the 3rd scheduled visit(the next morning) saying she had went the night before and was headed to the 3rd visit. 2 hours later she arrived- in time for the scheduled 4th visit. I logged into my security system to find out that she never actually went to the 2nd or 3rd visit, leaving my senior dog alone from 5pm to 10:30am the following day. When I logged into my security footage I also realized she had a 2nd person with her in my apartment. I understand that life happens some times and accommodations need to be made but no communication and then lying on top of it is unacceptable. This was my first unfortunate experience using Rover over the years.

Anna was very responsive and sent pictures during each visit.