Anna was great with my kitties and was super responsive to me, by text, when I inquired about them repeatedly over several. She also followed my instructions on how to keep the apartment from getting too hot without running the AC all the time. Most important when I came home my kitties were in great shape - not stressed out. One of my kitties has a slight problem of medically induced mild incontinence - so very small beads of poo have to be watched out for and cleaned up. Also his poo is very wet and tricky to move from litter box to toilet. Anna had a great attitude, dealt with those issues very well and is very much appreciated by me. Thank you, Anna!