I realized when I booked with Rover that I had a choice of sitters within a wide range of cost. Amber was the most expensive. I agreed to pay her based on the price indicated. I met with her ahead of time and discussed what was needed for my dogs. She, at that time indicated that she worked from home and would have a break for lunch and 2 other breaks. We agreed it was manageable. I left her a detained list of what was required for the care of our dogs. It is my belief that she did not read it at all or thought it was ok not to follow my instructions. I bought her $75 worth of "organic" food she requested. We supposed to be gone 3-29-4-2. We came home early because we were unable to reach her thru Rover's number. Rover could not reach her either. I originally paid $648 for 4 days. Rover only returned $198 for the 2 days. This was the worst experience I have ever had and if it weren't for my neighborhood dog walker, my dogs would have had accidents in the house. I have not had a call from Rover; I had to call them to get the $198 back. No offer to pay for the dog walk I had to call.

Excellent. We came home to a really clean house. We so appreciated everything she did.