I hired Alyssa for an upcoming 8-day vacation because of her great reviews as my typical cat drop-in visit caretaker was unavailable. I was initially impressed upon meeting Alyssa as she took plenty of notes and asked a lot of questions for the upcoming care of my cat Binx. Based on her demeanor and attention to detail I had no doubts as to her ability to care for my cat during my vacation. I informed Alyssa that I would set up (3) cat boxes with fresh litter. I also had a very large bowl of dry food and water set up. Alyssa agreed to give Binx canned food each day as well that I made available. The first day of the drop-in visit went well according to the Rover card information. However the next day, Alyssa indicated that there were a purported significant number of fleas in my apartment. The day after that, Alyssa indicated she was very upset with the purported flea situation and could I get someone else to come and do a drop-in visit with Binx. I was out of the country and in a totally different time zone. Needless to say, I was pretty upset as this situation happened early into my vacation and it was something I was not prepared to be concerned about. I suggested to Alyssa that she come on one last time to confirm that there was enough dry food and water available for Binx as I would be returning from my vacation in a few days. Fortunately, when I returned Binx was okay and happy to see me. I had strong doubts about the veracity of Alyssa’s contention that I have a flea problem in my home. My previous cat sitter never mentioned a similar issue and enjoyed her time in my apartment visiting with Binx. I wore white socks in my apartment as a means to see if indeed I have a flea infestation and to confirm Alyssa’s assertion that this caused her to not perform the scheduled, paid-for drop-in visits. I never encountered any fleas using this method of detection. I have been in all areas of my apartment where Alyssa would have performed her drop-in tasks with no detected fleas or bites on my feet. Further, I contacted Alyssa to provide a refund for the 4 days she did not do a drop-in visit. Rather than respect my refund request, Alyssa argued with me (through the messaging feature of the Rover app). We exchanged many DMs and the end result was she was only willing to provide me with a 30% refund for the missed days. This was unacceptable to me so I shared my observations with Rover support. They agreed to provide me a full refund for the 4 days Alyssa did not perform her drop-in visits. As a responsible person, it is my belief that a contractor should complete an assignment one has been reimbursed for and find a way to get the job or task done if there are problems. For whatever reason, Alyssa did not share this approach. A number of my pet-owning associates were appalled when I shared this situation and indicated that any number of ways this could have ameliorated to provide a satisfactory outcome to complete the scheduled in-home Binx visits.

Wonderful. Gave us so many pictures during her sitting!!!!!