Fantastic care for our family friend. Always on time, considerate and professional. Will use Alice from now on any time we have to leave our dog at home and would recommend their service to anyone looking for high quality people to take care of a family pet

As we all love our babies like our very own children, I caution you strongly about leaving them in Alice’s care. First, her profile states she has a fenced in yard however she most certainly does not. Upon arrival I saw it’s a 2 ft plastic construction type fencing that any dog (mine included) would jump and escape. This should be amended to be accurate info for potential pet owners. I asked if there would be other dogs and she replied no, aside from her own. This was important to me with the upper respiratory virus affecting dogs lately however when I arrived she mentioned other dogs being there. Most alarming was that though I messaged her off and on a month before leaving them with her, when I arrived (at scheduled time), she seemed groggy and confused. She didn’t know which dog was which (they are opposite looking) and though I had messaged her through Rover with intricate details to medication information, when I sat with her, and reiterated meds were at 6am, 2pm and 10pm, moments later she would repeat it back and every time was incorrect and she kept saying midnight and 2am- neither of which was accurate and I again stressed the meds were 8 hours apart. She laughed and said sorry, but I will get it, maybe you should message me again (though I had multiple times already)??? Then she didn’t know which dog was which so I’m not sure who got meds and when. Most alarming was I picked them up and they were frantic to leave. They ran to the car with my daughter - while I stayed to recap with her. They wanted away from her more than they wanted to see me which is alarming. I contacted her minutes later when I found a huge scrape on my younger dogs side. Ironically she had a procedure last week and was shaved nearby otherwise I wouldn’t have seen it at all nor known anything happened. Through the Rover app, I asked her if she had been playing rough with another dog. Alice went on to give me four different scenarios one after another of what it may be, which were very rapidfire excuses. One was that she rounded a table, the second was that it must have been from the chain-link that she had her attached to to go potty which was not at all discussed, nor approved, might I add and then lastly, she guessed it may be from her harness. I have never had my dog injure herself while wearing her harness so I cringed to think how long they both spent in their harnesses and locked up outside. Save yourself the worry and abrasions to your babies. This was not a good experience. I thought I did my due diligence by being so overly communicative leading up to our planned visit but I was still met with someone who was groggy and confused and blatant mis truths on her profile. No dog should ever have infected abrasions from being left in a harness for days. I’m devastated that I allowed it to happen to my dogs.