Appreciated her flexibility when I had an unexpected change in plans

Alexis is a hard worker and Vivian my pug was healthy so she gets 5 stars. Two things bothered me & that’s her comment to me before pick up that my dog peed inside a couple of times. Viv is paper trained & i left her with a mat & lots of pads. While i was dropping her off & while explaining her schedule she peed on the pad, I left Alexis with 13 pads when i picked her up a lot of pads were leftover so i knew then they weren’t used. Pick up day Alexis texted me she was working from 10-8 and she left me a key under the mat. Viv was in a small gated off area near the bathroom with two other dogs it kinda shocked me, it was safe, all the dogs were the same size. Since Viv hasn’t had an indoor accident in over 6 months i’ll assume she was left longer than a few hours without her peed pad. Also I left Viv for 10 days and was sent just one pic normally that would’ve bothered me but my trip was packed with activity & had limited access to internet on my trip still every 2 days found a place to look at the Rover app and was sad i didn’t see any pics. That said Viv was safe, fed and happy. A pet owner can’t ask for more than that.