Booking not yet confirmed but confirmed over message thread?

I cannot emphasize enough: Don't go over to the house to perform the drop-in unless you've received confirmation from Rover.

If you haven't heard from the guy by tomorrow morning, message him again and tell him specifically that you cannot enter his home and take care of his dog without receiving the confirmation from Rover and he should let whoever else is taking care of the dog (I can't imagine he's leaving the country and only having a daily drop-in) about the change in plans.

Remember, this is a business,. Be professional about it and don't let personal feelings/sympathy kick in. It is not your problem.

I've realized that the booking process may be confusing for new users of the site, or people who are less technologically inclined, as well as those who are tech savvy but may be crunched for time.

In this type of situation, I've politely told the pet parent that Rover will facilitate the booking over the phone, give them the phone number [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team], and reemphasize that they can call to book it while they're ... (in this example, in the airport waiting to board the plane, other times it's been while you're on the road driving to destination). Every time, it was successfully booked - everyone happy and pup(s) received needed care.

That's not a good experience to have. The owner MUST book via Rover in order for you to get paid and to be covered by 24/7 Rover insurance and Rover people who are always there to answer your call.

On the other hand, he may just book it when he lands. No big deal. Just wait till tomorrow if you don' t hear from them. Make sure to call them tomorrow morning if they don't book it by then. Good luck.

I've ran into this issue as well. If I don't receive a confirmation after kindly asking the owner via text to confirm I will follow-up with a phone call on their Rover number. Hopefully they will pick up and your problem will be solved. If not, leave a message telling them the booking is not confirmed until they accept. You are not able to enter their home or care for their animal until the booking is confirmed on there end.

You can also reach out to Rover and ask someone from the Rover team to try and get in contact with them (via email and phone call). I've asked a Rover rep to do this when an owner went away for 4 days and did not leave her pups enough food! Thanks to the combined efforts of myself and the Rover reps the owner finally responded and something was able to be worked out.