Do you recommend other sitters if you deny a booking?

asked 2016-04-19 16:16:24 -0600

I just had my first request but the dog unfortunately was not a good fit (I have on my profile that I do not accept small dogs, as I have two Siberian Huskies in my home that do not do well with small pups) -- this dog was Yorkshire Terrier. I had a good exchange of messages with the owner and they were very understanding. I recommended that they search for other sitters in the area, as there are quite a few, but was wondering if any of you recommend specific sitters by name? I felt bad leaving her without a sitter, as she leaves soon!


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answered 2016-04-19 17:12:24 -0600

I do refer to another local sitter. I knew her long before she was on Rover, suggested Rover to her, helped set up her Rover account and coached her w/ using the system. I'm not always available and cannot care for all the dogs I'm contacted about, so it's nice to be able to refer to someone when I can. In this case, I've been in her home, know her dogs and family, and know what kind of care the dog will receive at her home.

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answered 2016-04-19 16:26:46 -0600

You needn't feel bad about the situation. It isn't your fault that the owner didn't read your profile or allow enough time to select an appropriate sitter. Some sitters have reached out to others in their areas in order to be able make knowledgeable referrals; however, it isn't easily accomplished here on Rover.

I personally do not make any referrals. Rover has its own concierge-type service for those who either don't have the time or inclination to sort through the sitter list. Of course, Rover is going to charge a bit for this service, but it is an extra.

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RoverMatch is free for the clients searching for a sitter. It does however take more fees out for the sitters who request to be recommended through RoverMatch.

Natassia E.'s profile image Natassia E.  ( 2016-04-30 02:43:56 -0600 ) edit
answered 2016-04-19 20:25:17 -0600

I would recommend another sitter that you are familiar with. I would recommend that you reach out to a few sitters in your area. After talking to them and getting a change to see their home and if they would be someone that you would be willing to put your name behind than yes refer clients to then when you are unavailable. But that is the main thing is you have to be 100% confident behind them. Once you find another sitter you feel comfortable with one the client although she did not use you, who knows she may need you in the future. I would recommend following up with her to see how everything went to get feedback but also puts a nice gesture out that you care. Not to mention building a good relationship with another sitter helps you also in the long run. If that other sitter is booked he/she could send you clients as well.

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answered 2016-05-06 16:06:07 -0600

If there is a sitter that I know in the area that would be a better fit (or a good fit if I'm already booked), I have no problem recommending them. Hopefully the sitters in the area that know me would do the same.

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answered 2016-05-17 00:10:08 -0600

I've taken the time to have other sitters work with my dogs so I know if I trust them or not, and then refer my clients when I am not available. I've actually had them come back to me when I was free because I was able to help them get a sitter. Plus, is usually give the clients my code for the other sitters and still make $10. :)

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