Thanks for attending your Rover walking orientation! We’ve put together key takeaways from the orientation to help you succeed. Note: Rover walking will only be available in Seattle and San Francisco to start.
Save these important contact numbers
- For dog safety and health issues, call our Trust & Safety team at 888-727-1140. During a walk, you can also find this number in the Rover Card.
- For general walking-related questions, text our Support team at 206-207-8863, and we’ll get back in touch. Note: this number only accepts texts.
Earn 5-star reviews, every time
- Arrive on time: Make sure you can arrive at the owner’s home within 30 minutes of accepting an ASAP walk, and at the scheduled time for all other walks.
- Be prepared: It’s a good idea to bring extra poop bags, a fully charged phone, and your Rover T-shirt. Insider tip: bring a portable power bank to charge your phone when you’re on the go.
- Keep you and your Rover dog safe: Make sure your Rover dog’s harness or collar is securely fitted before leaving the home, keep a firm grip on the leash at all times, and never let your Rover dog off leash.
- Use the app: Use the app to start and stop the walk, track activity during the walk, take photos of your Rover dog having a blast, and send your Rover Card afterwards.
- Leave the home locked and in great shape: Remember, the walk shouldn’t disrupt the home environment in any way. When leaving the key in the lockbox, scramble the lockbox code.
Complete every walk safely
- Read the dog’s entire profile before entering the home to learn about their personality, triggers, and other important information.
- Shut the door to prevent escapes when entering and exiting the home.
- Secure the collar or harness before starting the walk.
- Hold the leash securely at all times, especially when tracking pees and poops and taking photos.
- Stay aware of your surroundings at all times, and look for any potential noises or surprises that may scare or excite your Rover dog.
- For health or safety issues, call our Trust & Safety team at 888-727-1140.
Learn how to use common collars and harnesses
Before taking your first couple of walks, it’s a good idea to review common collars and harnesses so you’ll know how to put them on your Rover dogs.
Prong collar
Step-in harness
Front-clip harness
Head halter
Martingale collar
We’re here for you
If you complete your certification, we’ll be in touch when Rover walking is available to dog owners in your area. In the meantime, if you have questions about Rover walking, feel free to text our Seattle Support team at 206-207-8863 and we’ll get back in touch.
