5 Proven Steps for Improving Your Repeat Booking Rate
You’ve had a few successful stays and are growing your pet sitting services. But how do you encourage a pet owner to book with you again? We talked to superstar sitters to find out just what helps them build relationships and earn repeat bookings.
Keeping pet parents updated throughout the stay is a great way to build lasting relationships. Sending photos and notes shows an owner how much fun their dog is having, and proves to them that they don’t have to worry while their dog is in your care.
No one wants to take unnecessary trips—and that includes pet parents. When they’re coming to pick up their pet, make sure you have all of the dog’s toys, food, and other belongings packed and ready to go.
Keep in Touch
Is a busy season coming up? Remind pet owners so that they can book with you before your calendar is full. They’ll appreciate the heads up and the consideration of their own plans. Plus, reaching out is a great way to stay at the top of their mind.
Make it Personal
You treat your guests like family, so make sure their parent knows it. Tell the owner how much you enjoyed looking after their dog—and that you’d like to sit them again. You can even take it to the next level by sending them home with a little care package with a thank you note, treats, and one of your business cards. A personal touch will ensure they remember you for next time.
Go the Extra Mile
What sets you apart from other pet sitters? Do you take great portraits of your furry guests? Did your grandma hand down her secret dog-cookie recipe? Do you offer other services like grooming or bathing? These little extras can have a huge impact on your guests’ experience and help you stand out.
Taking time to build relationships with pet owners pays off. You’re great at what you do, so it’s really just about communicating so they can tell. You’ll impress your guests with the five-star care you provide—and keep them coming back for more!