Our Commitment to Safety
We believe we're safer when we work together. On top of offering round the clock support, we provide features that facilitate safe, informed, and positive experiences for the people and pets in our community.
How we support safer pet care experiences
Identity verification
Every sitter and dog walker has passed a third-party identity verification to offer peace of mind to pet parents.
Rover Guarantee
This is our commitment to you in the rare instance that something goes wrong during a booking, and includes up to £25,000 in vet care reimbursement. Learn more >
Reservation protection
It doesn’t happen often, but if a sitter or walker needs to cancel at the last minute, we’ll help you find someone new. Learn more >
24/7 support
Rover’s Trust & Safety team is standing by around the clock to help you if an emergency arises. Phone us the moment you need us, at +44 808 169 8525. Get in touch >
Security and encryption
Your personal and account information is secured. Payments are cashless and all credit card details are encrypted.
Discover pet care you can trust
Personalised search
You know your pet better than anyone. Use our advanced search filters to find the exact right care for your pet’s unique needs.
Meet & Greets
Sitters, pets, and pet parents can get to know each other and confirm it’s the right fit. Get the Meet & Greet guide >
Ongoing sitter education
We offer sitters and walkers relevant tips and safety information, like advice on creating a safety plan and tips for securing your home and garden.
Verified reviews
All reviews on Rover are verified, which means reviewers have completed a booking before sharing their experiences.
Detailed pet profiles
Detailed profiles help keep pets and people safe by sharing each pet’s likes and dislikes, anxieties, and unique care needs.
GPS walk maps and photo updates
Pet parents can get Rover Cards with GPS maps of walks, photo updates, and more when booking dog walks, drop-in visits, and doggy day care.
Community Guidelines
Our Community Guidelines
Being safer together means working with one another to build a trusted community—both online and in person. That’s why we ask everyone to abide by our community guidelines when choosing Rover for pet care. These guidelines outline how each of us has a part in creating a safer community for pets and their people.
Pet care provider's role
- Accept requests for services only if you are able to meet the unique needs of each pet as outlined by their pet parents. This includes having both the experience and availability to meet these needs.
- Take proactive steps to create and maintain a safe environment for all pets in your care.
- Keep all business and communication pertaining to Rover bookings on the Rover website or app. This helps prevent fraud and allows our Trust & Safety team to review the details of stays and services if the need arises.
Pet parent's role
- Connect with pet care providers before booking to be sure you are comfortable with them and the care you expect they will provide for your pet.
- Complete the care instructions and pet information on your Rover profile and make sure your contact information (including an emergency contact in your area) is up to date.
- Keep all business and communication pertaining to Rover bookings on the Rover website or app. This helps prevent fraud and allows our Trust & Safety team to review the details of stays and services if the need arises.
Rover's role
- Facilitate excellent pet care experiences by making it easy for pet parents to find pet care providers who are likely to meet their pets’ needs.
- Promote the integrity of the platform by implementing tools and processes that encourage excellent pet care providers to join Rover, along with monitoring and removing potentially risky pet care providers, pet owners, or pets from the platform when warranted.
- In the rare event that something goes wrong during a booking, be available 24/7 to provide support and troubleshooting via our Trust & Safety team.
Hi, I’m Brent Turner, Rover’s Chief Operating Officer.
I know how important peace of mind is when you entrust others to care for a member of your family, which is why I’m proud to be part of the amazing team at Rover. We don't just build and support the Rover platform—we're part of it too. Many employees are actively involved in the Rover community as pet sitters, dog walkers, and pet parents.
At Rover, our mission is to make sure everyone can experience the love of a pet in their lives. Read on to learn more about our commitment to safety, and please get in touch if you have feedback for us.
Brent Turner
COO
Why pet parents, sitters, and dog walkers choose Rover
More than 30 million pet care services have been booked on Rover.
Over a million pet parents worldwide trust Rover for pet care.
The average wait time to speak with our Trust & Safety team is 15 seconds.
Sitters on Rover have received millions of 5-star reviews
