Yuen Kwan & Pak Hei K.
Yuen Kwan & Pak Hei K.
Highlights
Pet care experience
Certifed Professional FREE Grooming
Hi! Nice to meet you! My name is Yuen Kwan (Vicky), and my husband is Pak Hei (Jay). We live in a calm, quiet neighborhood in a spacious three-bedroom townhouse with a lovely balcony—perfect for pets who love to sunbathe! Safety First & Certified Expertise I am a safety-certified professional pet groomer with extensive experience handling dogs and cats of all temperaments and life stages. Whether your fur-baby is a energetic puppy/kitten, a gentle senior, an anxious rescue, or requires oral medication, I have the professional knowledge to ensure they are safe and comfortable. Fear-Free Approach Certified in Animal Welfare and Fear-Free practices, I deeply understand dog and cat psychology. I focus on creating a secure environment using positive encouragement to help your pet feel right at home. Bonus Grooming Services As a professional groomer, I keep your pet's coat in top shape with FREE daily brushing during their stay. •Optional add-on services: Nail trimming, bathing, and full hair trimming. •Long-stay bonus: Guests staying 20+ days receive a FREE nail trim or bath! 24/7 Coverage & Constant Care While Jay works outside the pet industry, he loves animals just as much as I do! Because he works fully from home, someone is always around to provide constant companionship. We strictly follow your preferred feeding, walking, and playtime schedules so your pet’s daily routine stays uninterrupted. Dedicated Private Cat Suite We know new environments can be overwhelming for cats. To help timid feline guests adjust at their own pace, we converted our second bedroom into a quiet, cat-oriented guest room. Once they feel safe and comfortable, they are free to explore the rest of our home and hang out with our friendly resident cat!
Cat care experience
Yuen Kwan & Pak Hei also care for cats. Learn about their cat-specific care experience.
Qualifications
Ratings and reviews
Shima had a great vacation with Vicky and Jay! Thank you!
Our Kiki looked so comfortable in the photos that Vicky and Jay sent. The daily updates were very much appreciated. Highly recommended and will definitely contact them again if I need the services.
10/10 would recommend! Great pictures, videos and communication. Our cat loves them!
Vicky and Jay were wonderful sitters. They took great care of my two Shiba Inus and were very responsive. They shared lots of photos and videos of my dogs’ stay. I will definitely have my dogs stay with Vicky and Jay again in the future :)
So nice and fantastic, punctual, and very very communicative!
Vicky and Jay took wonderful care of Nikko while we were away. He was still recovering from his neuter surgery and had a small scab, and they were incredibly attentive to making sure he didn’t pick at it. They gave great updates and pictures throughout his stay and were always very prompt in responding to any questions. Vicky also gave him a mini haircut around his face so he could see better since he was overdue for a groom. Nikko came home happy and very well cared for — we’d absolutely trust them with him again!
Calendar and availability
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Schedule
Because Jay works fully from home, caring for a pet integrates seamlessly into our daily routine. We are able to maintain a consistent schedule for feeding, frequent potty breaks, and mid-day attention. Having someone home all day means the pet won't be left alone for long stretches, and we have plenty of dedicated time in the mornings, evenings, and work breaks to offer lots of playtime, walks, and affection.
Where your pet will stay
Home characteristics
Safety, trust & environment
As a safety-certifed and fear-free-certified professional, I ensure: A safe physical environment, free of toxins such as bleach, garlic etc. A stress-free environment, use only positive encouragement and reinforcement, plus plenty of playtime and exercises
Pets
A typical day
Every day should be a happy day! Start with a nice morning short walk, enjoy a yummy breakfast, take a good nap, then we have more fun: Fetch - the all time favorite game; Go to a nearby dog park to explore and exercise (on-leash all the time for safety); Take a ride with us; Find treats in puzzle toys / shuffle mats which provide beneficial mental stimulation; And a variety of toys
- Cats0 to 15 lbs16 to 40 lbs41 to 100 lbsSpayed and neutered dogs onlyNo females in heatTakes only 1 client at a timeYuen Kwan & Pak Hei can host up to 3 pets per night
- Does your pet has any health concerns or on any medications? Does your pet has any allergies? Does your pet require special diet? Any anxiety or aggression towards any human/animal/object? Please also let me know about the normal feeding and potty schedule. It is also a good idea to let me know all the likes and dislikes.