I wish I didn’t have to write this but I think it’s important for other pet parents to note. We hired Yena for house sitting and confirmed with her during her first meet and greet, as well as a second meet and greet, that she would be able to stay over with our 2 pet’s at our house every night. We paid house sitting cost, with holiday up charge and for both pets. On the 3rd night of 7 nights, she left the pets alone over night. She never let us know, before or after the fact, that she had left. Only when we directly confronted her, she confirmed she had left for the night and she justified it by mentioning that “some pet parents are ok if I don’t stay the night”. After we confirmed with her 3 times that she would be staying over, this was unacceptable. We even asked if it was a medical or family emergency to which she didn’t have an answer. This is a breach of contract and was in addition to multiple instances of Yena failing to follow clear instructions (ex. Our dog being left outside without shade in the middle of the day or our cat being accidentally let out into the back when we specifically mentioned to not allow him to be out. ) Due to these problems, we had to unravel this mess and find an emergency pet sitter for the rest of the sitting. We are pursuing this with rover and have provided all the evidence. Moreover, my dog had never spent a night by himself alone in the house in his 6 years of life until that night. This also caused us a lot of stress on a trip that was very important.

Yena was amazing! She is so nice and my animals loved her! I’m so happy I chose her. She kept me up to date while I was out, which I appreciate dearly. Would choose her again and again and again 🙌🏼😊