Booked a 3 night boarding on short notice. Positives: 1)quick response time 2)easy drop off 3)dogs came returned unharmed 4)didn’t go crazy when my dogs pooped upon arrival (house trained but maybe stress or smell of the pee pad they use for their dog was confusing) 5)apt location is dog friendly with accessible trails, walks with poop bags and trash cans. Negatives: 1) didn’t communicate in advance he would put a diaper on the male dog to prevent marking (would have picked another place to board) 2) not many updates other than “all fine” or “dogs are sleeping” or a dog didn’t eat (but I pointed out bowls were used upside down and maybe confused one dog) 3) He chose the pick up time but didn’t have time to answer questions about their stay.

Great experience. Sent pics and videos of my dog and was very responsive.