I googled pet sitting and came across Rover.com. I found Yanni to be fairly close to the house. Her profile had a 5.0 rating and also listed repeat customers. I’m a cancer patient and have to fly regularly to Houston for treatment. When I arrived at the house, I found it to be less than what I expected but liked Yanni’s personality. Without a choice, I left Kingsley and hoped for the best. With Kingsley, I left her bed, favorite toy and her food which was freshpet. It was in an insulated bag with ice. I told Yanni it had to stay refrigerated. While I was in Houston I received a few pictures. Kingsley didn’t appear happy but she was alive. When I picked up Kingsley, Yanni told me at first Kingsley did not eat but she finally did but threw up a few times. I’ve not had that experience. When I got home and took her food out of the bag I was shocked to see how little was gone. And, when I opened the bag I was quickly repulsed by the spoiled smell. It appears the refrigerated food had been left out and spoiled. I feel like I put my dog through three days of scared straight. Not only will I not rebook with Yanni, I will be deleting my rover app. There is no way this house has been vetted and rated a 5.0. It took me a few days to write this review as I’m not one to write a negative review. I have only finally done so to call attention to your rating system and how wrong it can be. I finish by again saying Yanni seemed to be very nice.

Yanni took great care of my elderly dog. She gave him the love and attention he needs. I was so grateful for finding her in Rover and will not hesitate using her in the future. I highly recommend Yanni to anyone that needs to board their fur babies.