We booked William for two nights of house sitting, which included staying overnight with our dogs. Communication before the booking was responsive, and he messaged when he arrived and sent a photo. During the first night, however, he left our home without notifying us, and our dogs were left alone for approximately nine hours overnight. I discovered that he was gone through our driveway camera and had to contact him the following morning to find out what was happening. He later explained that there had been a family emergency. I understand that emergencies can occur. My concern was that he left without communicating with us at any point, which meant we had no way of knowing that our dogs were alone or whether he would be able to continue providing the booked care. Because this was our first booking with him, we no longer felt comfortable continuing the stay and returned early to collect our dogs. This significantly disrupted our trip and was costly as it required us to arrange alternative pet-friendly accommodations. He did agree to refund the amount paid out to him. However, based on the undisclosed overnight absence and lack of communication during it, I could not recommend him for house sitting.

Will was very reliable and communicated well, loved seeing pics of our pup while we were away. Would book again with him!