Tyler took good care of our dog Valka! It was a last minute request and he was very flexible! Good communication as well!

Unfortunately, our experience with boarding our dog with Tyler did not work out for us. The initial meet and greet 2.5 months prior went great, and Tyler was friendly. We confirmed the drop-off time and the booking, and went our separate ways. About a week out from the scheduled boarding, I reached out to confirm with Tyler about the drop off time, which he confirmed. I then confirmed a third time with him one day prior that I would drop off our dog around 7-7:30 am. The morning of our scheduled boarding, I texted my ETA to Tyler. When I get to his place, I called him 14 times via phone, which all went straight to voicemail. I texted multiple times and waited outside his place for about 30 minutes. I even asked a neighbor to let me into the apartment complex, went to the apartment unit, and knocked on the door multiple times - still no response. Unfortunately, I ended up returning home with my dog with only 30 minutes left before we needed to head out to the airport. My wife and I scrambled to ask neighbors and friends to help with drop-in visits for the duration of our vacation. While we were at the airport and boarding at 10:30 am, I get a text from Tyler asking if we were coming over. We then communicated via phone and text; and somehow, he did not get any of our calls or texts. All in all, the agreed upon time to drop off our dog was somehow lost in the translation, which devolved into some big misunderstanding/ miscommunication. For us, this was a really stressful experience given we had a flight to catch and unexpectedly had to shift our dog sitting plans from Tyler watching our dog for 6 days to our neighbors/friends. Rover did refund us, Tyler apologized, and our dog was eventually taken care of while we were out of town. With that said, we will unlikely request Tyler to board our dog again in the future.