Kiana took good care of our dog, Clover. She was easy to communicate with and flexible.

Tsz helped me out at very short notice after another sitter cancelled, which I genuinely appreciated. Her quick response meant I was still able to attend a friend’s wedding, and I did feel confident that my dog was safe with her. However, there was a serious issue with his food. I left a box containing enough food for one week, with feeding instructions of 1 scoop AM and 1 scoop PM. When I collected him less than 24 hours later, the entire box was gone, meaning he appears to have eaten around a week’s worth of food in one day. He is now visibly bloated. The main concern for me is that if the instructions were unclear, I had said to message me with any issues, but that did not happen. Instead, the feeding seems to have been guessed or misunderstood. I appreciate the last-minute help, but this has affected my confidence in using her again, as feeding instructions are a basic and important part of pet care.