Recently booked boarding with Ms. Trinita to look after my two-year-old pup for the weekend. It was a two-night stay, during which enough food was provided, ideally for 3 or 4 days. Upon dropping off my dog, I remembered that I had forgotten to put the food cup inside the container to get accurate food dosages. I reached out and informed Ms. Trinita of the mishap and offered to financially compensate for my error and to tip her in return for borrowing one of her measuring cups for the time being, but I did not receive confirmation on whether she was okay with it or not. I assumed she was d fine with it due to the following messages that implied so. Fast forward to the pick-up date: bowls were missing and were accidentally given to another client, which I told her was fine due to her being able to assist on such short notice. I also noticed the leash was missing, as well as my dog being overfed during the stay, with maybe a cup of food remaining in a container that had enough food for 3 or 4 days, with both meals covered. Since pick-up, I have reached out to arrange a place and time to get the missing items because she told me she could meet me once she received them, and since then, I've been ignored and have not heard anything back. I don't need a follow up now nor I I expect one but I figured I'd make others aware.

Mrs. Trinita was phenomenal!!!!