4.9

I have used Rover multiple times over the years, and in my experience most sitters follow a similar protocol: a meet-and-greet, a discussion about the dog's needs and personality, an opportunity to see the environment where the dog will be staying, and regular photos and updates throughout the stay. Unfortunately, because our vacation fell over the busy Fourth of July holiday period, my regular dog sitters were unavailable for the full two weeks we needed. Triba was available, had excellent reviews, and was a 5-star sitter. Her profile stated that her workdays are flexible and that pet care seamlessly integrates into her daily life which was extremely important to us as Cooper loves company. During our meet-and-greet, I was able to see her apartment and confirm that there were no stairs, which was important since my Shih Tzu, Cooper, is fearful of stairs and cannot manage large staircases. I also explained that Cooper is not really an "outside dog" but enjoys being walked multiple times a day and typically goes out for walks morning, afternoon, and evening. Triba assured me this would not be a problem. She also asked if Cooper could accompany her on visits to her mother's house during the stay. Since Cooper loves car rides and enjoys attention, I thought that sounded wonderful. During our vacation, however, communication was much less than expected. I was never proactively contacted with updates and had to reach out myself to request photos and information. The updates I received were generally very brief, often just a sentence such as, "He's having fun." What concerned me most was that the photos seemed inconsistent with what had been discussed during the meet-and-greet. Cooper appeared to be in locations other than the apartment I had visited, with different bedding and food bowls than what I had seen. He was also wearing his harness in every photo and was often attached to a dog run, which left me wondering how much freedom he had during his stay. Additionally, I never saw him interacting closely with a person in any of the pictures. I had also explained that Cooper does not particularly enjoy being around other dogs and that walking is important for both his exercise and bathroom routine. During the stay, I was told several times that it was too hot in the morning, so walks would be done later in the evening, which differed from the routine we had discussed beforehand. To be clear, I believe Cooper was safe and cared for, and Triba was always pleasant and kind in our interactions. My concern is not about his basic care, but rather about communication and transparency. Based on what was discussed during the meet-and-greet, I expected to know where Cooper would be staying, who would be caring for him, and to receive more consistent updates throughout the visit. While Triba seems like a lovely person, I would recommend her primarily to owners who are comfortable with minimal communication during a stay. If regular updates and transparency regarding your pet's environment and daily routine are important to you, this may not be the best fit.

Triba is responsible and experienced with animals. I felt confident leaving my kitties with her. She was able to gain Cookie’s trust quickly—not easy to do! They came back happy and well adjusted.

Triba is reliable, communicative, and an amazing dog sitter. We trust her completely, and our dog is always so happy to see her. We will definitely continue using her services time and time again!

Triba’s amazing and Maggie absolutely loves staying with her!

Triba is the best! We couldn’t ask for a better person to watch our dog Wall-E.

Triba is the best! Maggie absolutely loves Triba and I feel so comfortable leaving Maggie with her. She does such a great job of caring for Maggie and dealing with all of her quirks and challenges.