5.0

Tiaesha F. cancelled a booking after the stay began.

Based on my recent experience with Tiaesha, I cannot recommend her as a cat sitter. While she initially impressed me with her communication skills and attention to detail, her performance during the actual stay was far below expectations. Firstly, Tiaesha came late for the first day and never bothered to communicate with us that she would be late. We called and texted her but she did not respond in a timely manner. Things only continued to decline during the stay as Tiaesha left my cats alone for nearly 24 hours on two separate occasions without informing me, which is unacceptable. I understand emergencies happen, but Tiaesha should have informed us so we could have arranged for someone to step in to look after our cats. We discovered through our outdoor security cameras that she left our cats alone for over 18 hours on one occasion and never bothered to disclose this to us. The second time, she left my cats alone for over 21 hours, but my husband caught this during the stay through our security cameras and we confronted her. My cats were left without care (e.g., food and water) for nearly two full days, which is truly unacceptable. During our meet and greet, Tiaesha informed me that sometimes she has to go into the office at night. I told her it was important for someone to stay the night with my cats especially since one of my cats has asthma and sometimes needs medication. During the meet and greet she assured me she would arrange her schedule accordingly and go into the office more the week prior to the stay. With the agreement of overnight stays we prepared the house (e.g., bedrooms) for her stay. However, she only stayed the night once (confirmed through video footage), going against our agreement and Rover’s house-sitting policy. Additionally, there were four additional days where she stayed less than 6 hours. We paid a significant amount for Tiaesha to house-sit and did not receive the services we paid for. Despite her previous high reviews and extensive experience, Tiaesha's conduct during this stay demonstrated a concerning lack of reliability and professionalism. She never even responded to my message addressing these issues. This lack of communication and accountability further compounded my dissatisfaction. My experience with Tiaesha caused a lot of distress. Given these serious lapses in care, I would advise against hiring Tiaesha for pet-sitting services.

Tiaesha F. cancelled a booking 3 days before it was scheduled to begin.

Tiaesha was so kind and loving to my timid little nova. I felt so comfortable with her and she aways kept me up to date with how Nova was doing with regular videos and pictures. Thank you so much!

As if the number of repeat bookings aren't enough of a sign, Tiaesha is a great person to entrust with the care of your dog. The good energy she radiates is palpable to my dog, who gets excited like a kid watching the ice cream truck go by whenever Tiaesha approaches our door. I always feel safe knowing my dog is in good hands when Tiaesha is there.

Thank you!!! We’ll definitely be booking again!