4.9

Tessa agreed to breakfast drop-ins for my old dog who requires medications at a certain time. When we were discussing through messages before the meet and greet, she assured me that the times were not a problem and that she could go into work a little late since she's a supervisor. At the meet and greet, I asked if she wanted to come earlier so she didn't have to be late for work and she agreed. I don't ever want anyone to be late for their normal job if they don't have to be and we try to be as flexible as possible with Damian's care and medication schedule. Fast forward to the first drop-in and she arrived on time and sent me a couple of pictures (but no Rover card or details on if he had his medication, pottied, etc.). However, she only stayed for half the time that I paid for and didn't give any heads up that she couldn't stay the entire visit. I was a little confused because we discussed whether timing would be a problem before even doing a meet and greet and she said it wouldn't. When I asked her about leaving early she said she didn't realize it would take so long to let her own dogs out and stuff before coming over and that she'd need to get up earlier. She offered to refund the visit, but that wasn't really the point. The lack of communication was really off-putting. I'm a sitter myself on Rover, so I don't like leaving reviews like this, but I canceled the rest of the booking because I was pretty disappointed and worried that my dog wasn't going to receive proper care while I was away caring for someone else's dogs, myself. I did ask if she could refund the cancellation fees and she ignored my message and never responded back, solidifying the poor communication concerns I already had. I imagine Tessa provides great care for clients in her own home, and like to think that maybe she just committed to something she shouldn't have, given her work schedule, but I won't be booking with her again. Especially since she didn't even have the professional courtesy to respond back when I asked for the cancellation fee to be waived. Whether the answer be a yes or no.

Very responsive and communicates well beforehand. Did a great job caring for my dog!

Was amazing with the dogs and did a great job keeping us informed about the dogs will 100% use again.

Tessa is amazing! We love having her watch our pets and she takes great care of them.

Tessa was awesome. She went above and beyond. Even coming to let them out earlier because she knew I was at work before I left on my trip. She was prompt. Spent time cuddling and playing with my pups and wasn't intimidated by my crazy big puppy who can be a bit much when first out of the crate! Would recommend 100%

Tessa is probably the best dogsitter we’ve had from Rover. She was very respectful and super communicative, and we will definitely use her again in the future if we can. Highly recommend!