I want to start by saying that Nyla was returned safely, and I appreciate that. However, I did have several concerns with this stay that I feel future pet parents should be aware of. Communication was limited. I did not receive regular updates or photos unless I reached out first, which was disappointing and not what I expected during a boarding stay. When I picked Nyla up, her carrier, which she has used for years without issue, was ripped open. I was not informed of this beforehand, and when I asked what happened, I did not receive a response. Additionally, the home strongly smelled of marijuana at pickup, and Nyla also smelled like it afterward, which made me uncomfortable. While I understand that accidents can happen, the lack of communication and explanation made this experience stressful. I hope this feedback helps improve future stays.

Tahirah communicated great! Shalom was excited to go with her. The house was so clean and made sure there was plenty of space for him to play.