I want to start by thanking Sylvia for her excellent communication during her stay. She was incredibly attentive and highly responsive to all of my messages. I especially appreciated her proactive care when Stella wouldn't eat; Sylvia immediately reached out to ask how she could help, which clearly demonstrated her genuine concern for my dogs' wellbeing. However, I did encounter a significant issue upon returning home on Sunday afternoon. There was a strong odor when I walked in, which I traced to a large puddle of urine in my office. My dogs are 9 and 7 years old, have lived in this home for four years, and have never had an accident inside until now—especially with a doggy door fully accessible to them. While I am very grateful for Sylvia's kindness and attentiveness to their daily care, coming home to this situation was highly disappointing. I would recommend her for her communication and care, but must emphasize the importance of ensuring pets are utilizing their designated outdoor areas during future stays.

Sylvia was amazing! I was so surprised when our scaredy cat tabby warmed right up to her when she came over for a meet and greet, he usually hides from new people. She kept us updated, was punctual and thorough on her visits, and made sure our boys stayed out of trouble. Thank you!