Preface: I don’t give out 1-star reviews ever, but just completely unhappy with our drop-in visit arrangement. We arranged for 4 drop-in visits; for the first two, she was only with our dog 10min and 5min respectively, however she checked in for around ~20/25min each time. The 3rd visit was for ~9:30p that night, but never showed, despite clocking in for ~30min and telling me he went #2 (and sent a RoverCard that was taken 5 hours earlier). I realized I never got a camera alert, so I checked, and she never came. She also never showed for her 7:30a visit the next day so at 8:40a I finally texted her to mention the cameras and ask why she didn’t show for her 9:30p visit. She mentioned that her bf was supposed to do the 9:30p visit, since he helps her out, and must have been a miscommunication. She then clocked in for her 7:30a visit 1.5hrs late. I was never told that her bf could possibly help out, and unsure why she/he lied about coming to take our dog out; he went 17 hours without going #2- for a 10month old that’s still too long. Again, I really wish I didn’t have to write a long rant, but I just can’t in good faith not write this.

Susannah is absolute amazing when it comes to sitting out dog, she is extremely responsive, sends plenty of pictures and makes our dog feel like she’s at her second home. Would recommend Susannah to anyone needing a dog sitter.