I was honestly a little nervous leaving for my holiday—especially with Gracie being 16, blind, and partially deaf. My girls weren’t around to help this time, and I found Susan on Rover just two days before I had to leave… talk about last-minute stress. But from the moment I dropped Gracie off, I felt a sense of peace I didn’t expect. Susan was incredibly kind, patient, and understanding of Gracie’s needs. Knowing how nervous Gracie can be in new environments, I was amazed at how comfortable she became so quickly. While I was away, I received almost daily updates and photos, which meant everything to me. You could truly see the care, attention, and love Gracie was getting. It wasn’t just “pet sitting”—it felt like she was being genuinely cared for like family. I can honestly say this is the best care Gracie has had in a very long time. I didn’t have a single ounce of worry while I was away, and that says everything.

After meeting with Susan we felt very comfortable and confident that Tank would be treated like a member of their family. Appreciated the regular updates and the positive feedback on his behaviour and interactions with the others in her care. Susan will be our first call for boarding our dog.