4.8

We appreciate Staysha staying with Bentley and accepting to care for him. I truly believe that Staysha loves to care for animals; however, today I experienced something that I had not experienced before through Rover.com. One was that the pet sitter did not update her address until after we booked, making this a serious issue due to us trying to coordinate the timing of our destination to her home. The other reason is that when I called Staysha to let her know we were going over to pick up my dog, she said that she left my dog to someone else while she went to run errands and go walk another dog and feed another dog at some other house. In one of the pictures, my dog was outside playing with a belly band on and when Inwent to pick him up his belly band was wet of pee pee and the pad was stinky of urine from not being changed. And when we got there to pick him up, Staysha was not there yet and her young niece gave me Bentley. The only reason why I will leave a tip at this point is because I feel bad for Staysha little niece who she seemed to be the one who was watching Bentley while Staysha was out. Staysha, if I could give you a constructive criticism, it would be that, I know you really mean to care for animals, ect. But, when a pet owner leaves their pet with “you” - who Rover.com checks your background check ect, the pet owner is trusting you to watch over their baby, their kid, their dog. For us Bentley is like our son and when you told me you left him with someone else, I could not believe it. I could give a 3 star vs 4 stars, but I believe in second chances, in forgiveness and I know that my feedback will serve to you as a positive one because you will plan your schedule better so that this does not happen again. Thank you and hope all goes well.

Staysha is a very caring dog sitter. She gave excellent care to my Golden Retriever puppy. I highly recommend her!!!

Staysha F. cancelled a booking within a day of the start date.

Staysha was wonderful- great communication, updates, and stayed with my pets during the drop in visit!

Staysha did not show up for one of her scheduled service appointments, but sent pictures that were duplicates from a previous drop-in visit. We were out of town and left our indoor cats in her care. She was supposed to replenish their food and water on that missed day. When I questioned her about the duplicate pictures she made up stories about what happened. Eventually she said that she forgot or didn't see that she was scheduled that day and admitted to not doing the drop in, but played it off as a simple mistake. Then why did she send a Rover card for services completed?

Thank you for taking such great care of my pups while I was away!