Shelby is the best! Her updates and communication is top tier.

I booked this sitter more than a month in advance because I had an international business trip and needed to drop off Kai before my flight. On the day of drop-off, I sent a reminder that we would be there and also texted her when we were on the way, but received no response. We still went to the address as scheduled. We knocked on the door and could hear many dogs barking inside, but no one answered. All I see is the security camera outside blinking red and dogs barking endlessly. We waited for about 20 minutes, tried calling, and the call went straight to voicemail. A Rover agent also tried contacting her, but there was still no response. With our flight only three hours away, we had to scramble to find another sitter at the last minute, drive there, and we almost missed our flight. Because it was such a last-minute booking, I did not have time to properly research the new sitter, and I spent my entire trip worried about whether Kai was in good hands. I have never had this type of experience on Rover before. This was extremely stressful, irresponsible, and disappointing.